Record Retrieval

Record Retrieval

We’re well aware that thorough, accurate and timely communication is vital and quick turnaround time is a necessity and you’ll become accustomed to receiving both from us.  That’s what you deserve and therefore it’s how we choose to operate!

Over the years our team has adapted our processes and procedures to ensure efficiency, accuracy and cost-effectiveness without sacrificing quality.  For example, most record services post images of records in an online repository, so we decided to take it a step further:  OCR all records at no extra cost to ensure that your documents are easily “searchable.”

Nearly all requests are issued to the custodians within 48 hours of receipt of the order. We fully understand the importance of getting subpoenas out the door quickly. We place a strong emphasis on cross-training, which enables us to shift personnel to different duties as needed to avoid backlogs and delays.

Our average turnaround time for obtaining records via subpoena/Deposition upon Written Questions is 23 days. Also, if a custodian requires a HIPAA-compliant authorization or Statement of Assurance, we’ll contact you immediately to ensure that no time is wasted.

We have few cancellation fees.When conducting research prior to issuance of the requests, we’re often able to eliminate requests that won’t produce records.  (For example, if you order records from an entity that turns out to be a billing service, we’ll inform you in advance that a request for medical records won’t be necessary and consequently a cancellation fee won’t apply.)